Refund Policy

Last updated: September 2026

This policy outlines how refunds and cancellations are handled for services provided by Anomally Media.

1. Deposits

Project deposits secure a place in our production schedule and cover initial planning and setup work. Deposits are non-refundable once work has begun.

2. Work in progress

If a project is cancelled after work has started, the client is responsible for payment covering all work completed up to the point of cancellation. Any remaining balance from prepaid amounts, less work completed, may be refunded at our discretion.

3. Retainers and subscriptions

Monthly retainer or subscription payments are billed in advance and are non-refundable for the current billing period once work for that period has begun. Cancellation of a retainer takes effect at the end of the current billing cycle.

4. Revisions instead of refunds

If a deliverable does not meet the agreed project brief, our first step is to offer revisions within the agreed scope rather than a refund. Refund requests are evaluated on a case-by-case basis where revisions are not a reasonable resolution.

5. Non-refundable circumstances

• Change of mind after final deliverables have been approved and delivered
• Delays caused by late feedback or missing assets from the client
• Dissatisfaction with results outside the agreed project scope

6. How to request a refund

Refund requests should be submitted in writing with the project details and reason for the request. We aim to respond within 5 business days.

7. Contact

Questions about this policy can be directed to us via our Upwork agency profile.